> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adriel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invited but no data

> Signed in after an invitation, but the shared workspace or its dashboards don't appear. Usually the wrong workspace is selected, or the teamspace excludes the member.

When an invitation arrives for a shared workspace, signing in shows the personal workspace by default — not the shared one. Switching workspaces resolves most of these cases.

## Quick fix: switch to the shared workspace

Every account starts with a personal workspace that's separate from every invited workspace.

<Steps>
  <Step title="Open the workspace switcher">
    Click the workspace icon at the bottom of the left sidebar.
  </Step>

  <Step title="Pick the shared workspace">
    Every workspace the account has access to appears in the list. Select the one the invitation referenced.
  </Step>

  <Step title="Confirm the data appears">
    Dashboards, teamspaces, and data sources for the new workspace load on the right.
  </Step>
</Steps>

## How workspaces are organized

Knowing the hierarchy helps when the right workspace is open but specific dashboards still aren't visible.

* **Workspace** — the top-level container. One workspace per organization, separate from every other workspace.
* **Teamspace** — a section inside a workspace with its own permissions and currency. Members can be restricted to specific teamspaces.
* **Folder** — organizes dashboards inside a teamspace.
* **Dashboard** — the actual page of widgets.

→ Background: [Workspaces, teamspaces, and folders](/workspace-and-access/workspace-concepts).

## If the right workspace is open but data is still missing

<AccordionGroup>
  <Accordion title="The teamspace excludes the member">
    Teamspaces can be set to allow only specific users or teams. If a teamspace doesn't appear in the sidebar, the workspace admin needs to add the member to the teamspace's allowed list.

    → See [Managing members and access](/workspace-and-access/managing-members).
  </Accordion>

  <Accordion title="The invitation hasn't been accepted">
    Check the invitation email for an **Accept** link. Until that's confirmed, the workspace won't appear in the switcher.
  </Accordion>

  <Accordion title="Data sources are still loading">
    A workspace with newly connected data sources may not show data for several minutes to several hours, depending on the platform.

    → See [Refresh strategies](/data-sources/how-data-works/refresh-strategies).
  </Accordion>

  <Accordion title="The dashboard uses a data source not shared with the teamspace">
    Teamspaces have their own data-source filter. A dashboard that references a source not included in the teamspace's list will show as empty for members of that teamspace even though the source is connected in the workspace.

    → See [Teamspace settings](/workspace-and-access/teamspace-settings).
  </Accordion>
</AccordionGroup>

## Still stuck?

Talk to the workspace admin first — they can grant the right teamspace and dashboard access. If they confirm access is correctly granted and data still doesn't appear, email `support@adriel.com`.

<Card title="Contact support" icon="life-ring" href="mailto:support@adriel.com">
  Email `support@adriel.com` with the workspace name, the affected account, and what the admin has already confirmed.
</Card>