> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adriel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared link error

> A share link opens to an error page, or an interactive viewer can't change dates. Usually a subscription state issue or an intentional lock on the share settings.

Shared dashboard links depend on the workspace having an active subscription and the share type supporting the action the viewer is trying to take. Both are quick to confirm.

## Quick checks

<Steps>
  <Step title="Open the link in a fresh incognito window">
    Rules out a stale cookie or a signed-in-elsewhere state.
  </Step>

  <Step title="Confirm the source workspace still has an active subscription">
    Trial and demo workspaces with expired subscriptions return `subscription not active` on any share link.
  </Step>

  <Step title="Confirm the share type matches what the viewer needs">
    Interactive shares support date changes; static shares don't. A viewer trying to change dates on a static share sees no controls (not an error).
  </Step>
</Steps>

## Likely causes

<AccordionGroup>
  <Accordion title="The workspace subscription is not active">
    Shareable links depend on an active Stripe Subscription on the source workspace. An expired demo or trial workspace returns `subscription not active` until the trial is extended or a subscription is created.

    A quirk here: a one-off Stripe invoice charge is not a subscription — a workspace that paid a single invoice will still show as Trial in the settings badge and its share links will still fail. A recurring Stripe Subscription has to be created or linked for shareable links to work.

    → For workspace admins: contact `support@adriel.com` or the account team to set up or extend the subscription.
  </Accordion>

  <Accordion title="Interactive viewers can't change dates">
    Interactive shares now have a per-share date-lock toggle. The default is unlocked (viewers can change dates), but if the sender enabled the lock, viewers can't change dates on that share.

    The sender can regenerate the share with the lock toggle disabled to restore date-change access.

    → See [Share via link](/dashboards/sharing-dashboards/share-via-link).
  </Accordion>

  <Accordion title="The link opens to an error banner but the dashboard loads underneath">
    Some visible error banners are triggered by clicking a control adjacent to the intended action — for example, clicking the pencil icon on a shared dashboard shows the same error surface even though the dashboard itself is fine. CSV downloads from a shared dashboard aren't gated by permission logic, so a download failure is more often a misclick than a real permission error.

    Refresh the widget or dashboard; if the same error recurs consistently, note the exact button clicked, the widget, and the timestamp so support can trace it.
  </Accordion>

  <Accordion title="Transient load failure that resolves on refresh">
    Transient cache and connector timeouts do occur — a single upstream cache node can be momentarily unavailable, or a database connection can fail to acquire within its timeout. Share links can appear briefly broken and then load on a retry. If the same link works on a second attempt, this was almost certainly a transient issue.
  </Accordion>

  <Accordion title="The dashboard uses data sources the viewer's workspace doesn't have">
    Shared dashboards render whatever data the source workspace can pull. If the underlying source has been disconnected in the source workspace, the shared view shows the same disconnect on the viewer side.
  </Accordion>
</AccordionGroup>

## Still stuck?

<Card title="Contact support" icon="life-ring" href="mailto:support@adriel.com">
  Email `support@adriel.com` with the share URL, the source workspace name, and a screenshot of the error. If the share is interactive, mention whether the sender expects viewers to be able to change dates.
</Card>