Before you connect
The following are required:- An Imweb site with admin access and e-commerce enabled.
- Permission to grant OAuth 2.0 access for the Imweb Open API.
- The Imweb account that owns the storefront to be connected. The site code is captured automatically from the redirect URL during authorization.
Connect Imweb
1
Select Imweb
On the Data Sources page, search for Imweb and select it.
2
Authorize via OAuth
Sign in to the Imweb account and grant the requested order and product scopes. The site code is captured automatically from the redirect URL, and the connector finalizes the integration handshake immediately after the token exchange. If the handshake fails, the connection cannot be saved.
3
Confirm the site
Confirm the Imweb site bound to the OAuth grant.
4
Save the connection
Click Save to register the connection and queue the initial sync.
What gets imported
Orders and products are imported from the Imweb Open API. The product catalog is fully refreshed once per day. Orders refresh daily, or hourly for higher-volume sites, with the last 90 days of made-or-modified orders re-fetched on every cycle to capture cancellations and returns. Sales metrics — order count, payment amount, discounts, shipping, and refunds — are reconstructed from raw order, payment, cancellation, and return records; tax fields are not available from the Imweb Open API. For the complete list of metrics and breakdowns, see the Imweb data reference.Troubleshooting
Connection breaks after a sync failure
Connection breaks after a sync failure
Both the access token and the refresh token rotate on every refresh cycle, and the previous refresh token becomes invalid as soon as the new pair is issued. A partial failure during persistence can leave the connection unable to refresh. Reconnect through OAuth to restore it.
Save fails with an integration-complete error
Save fails with an integration-complete error
After the OAuth authorization code is exchanged, the connector calls Imweb’s integration-complete endpoint. A falsy response causes the credential exchange to fail outright. Confirm the Imweb account has accepted the integration and retry.
Cancellations or refunds older than 90 days do not update totals
Cancellations or refunds older than 90 days do not update totals
Each refresh re-pulls orders made or modified in the last 90 days. Status transitions inside that window update reported metrics; transitions outside it do not.
Refund totals exclude cancelled orders
Refund totals exclude cancelled orders
Cancellation and return are separate sections on an Imweb order. Order Cancelled Payment Amount draws from cancellation refunds and return refunds separately; regular orders contribute zero to that metric.
Related
Imweb data reference
Metrics, breakdowns, and limits for Imweb.
Imweb FAQs
Common questions and expected behaviors for the Imweb data source.
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