FAQs

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Why is my Sistrix Visibility Index different on mobile vs desktop?

Sistrix computes visibility and ranking data separately for each device, because the mobile and desktop SERPs differ. A domain can rank differently on the two, so the Visibility Index, positions, and keyword counts will not match across devices. When the Include mobile option is enabled on the data source, Adriel runs each query twice — once for desktop and once for mobile — and merges both into a single result set, split by the Device breakdown. Enabling this option uses more Sistrix credits, since it doubles the number of API calls. To compare devices, add the Device breakdown to the widget; to report on one device only, leave Include mobile off.

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Why do my competitor and keyword reports have no date filter?

Only the Visibility Index family returns daily time-series data. Competitor reports, ranking distribution, keyword traffic, opportunities, ideas, and most Optimizer surfaces return a current snapshot that reflects the most recent crawl Sistrix has published, with no date breakdown attached. As a result, a date range or Date breakdown has no effect on those widgets — they always show the latest available snapshot. For trended reporting over time, use a Visibility Index endpoint, which does carry a daily Date breakdown. See the Sistrix data reference for which reports are daily and which are snapshots.

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What happens when my Sistrix credits run out?

Sistrix bills API usage by credits. When the account’s credits are exhausted, Sistrix returns a “not enough credits” error and the affected widgets stop loading new data; Adriel does not retry automatically. Existing cached values stay visible, but fresh values will not arrive until credits are restored on the Sistrix side. To reduce credit consumption, enable Include mobile only where a device comparison is needed, and avoid duplicating the same report across many data sources. Once more credits are available in the Sistrix account, data resumes on the next sync.

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Why can’t I combine different Sistrix metrics in one widget?

Each Sistrix data source targets a single report, and the available metrics and breakdowns are scoped to that report alone — there is no guaranteed overlap of fields between reports. A metric from the domain overview and a metric from a keyword report live in different data sources and cannot be requested together in one widget. Sistrix also accepts only one breakdown per query. Requesting more than one breakdown at a time is rejected. To present fields from different reports side by side, create a separate data source for each report and place them in adjacent widgets on the same dashboard.

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Why doesn’t my Sistrix data combine with other connectors?

Sistrix results are presented in a generic table. They can only be natively combined with another data source when both share identical breakdowns — for example, a matching Country or Date breakdown. When breakdowns differ, cross-connector analysis relies on data-blending settings rather than a native join. For organic-search reporting alongside other tools, the SE Ranking and Semrush data references cover comparable SEO connectors, and Google Search Console covers first-party organic performance.

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