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Shopee is a Southeast Asian e-commerce marketplace with shop-level seller accounts across markets including Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, and Taiwan. Connecting it reads shop orders and product catalog data from the Shopee Open Platform API v2, and is distinct from Shopee Ads, which covers paid advertising performance.

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Before you connect

The following are required:
  • A Shopee shop with a Shopee Open Platform seller account that has API access on the target shop.
  • Permission to authorize third-party applications on the Shopee account.
Each Shopee connection is scoped to a single data type — orders or products — locked at creation. Reporting that needs both requires two data sources per shop. Authorization can be granted at the single-shop level or at the merchant level, where one main account grants access to every shop under the merchant.

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Connect Shopee

1

Set the connection details

On the Data Sources page, search for Shopee and select it. Fill in the three required fields, then click Submit:
  • Connection Name: any identifiable name.
  • Server: choose between Global and China. To connect both, repeat the flow after the first connection completes.
  • Connection Type: choose between Orders and Products. To connect both, repeat the flow after the first connection completes.
2

Authorize the Shopee account

Sign in to the Shopee account when the pop-up window opens.
3

Select the shop

Choose the Shop to connect from the dropdown list, then click Submit to complete the connection. Initial data availability can take up to one business day.

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What gets imported

The connector imports orders and their revenue components (order amount, payment, tax, discount, shipping fee) along with product catalog data (name, SKU, price, status, image, and creation and update dates) from the Shopee Open Platform API v2. Currency follows the shop’s regional Shopee marketplace (for example SGD, MYR, IDR, THB, VND, PHP, TWD). Products are fully refreshed daily, and orders made or modified within the last two days are re-synced at every refresh. For the complete metric list, breakdown shape, and order-status semantics, see the Shopee data reference.

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Troubleshooting

The most common cause is clock skew between Adriel and Shopee’s servers; transient skew typically self-recovers within a few minutes. Persistent errors usually mean the OAuth tokens have expired or the partner credentials rotated upstream — disconnect and re-authorize to issue a fresh token pair.
Each connection is locked to a single data type at creation. Create a second data source against the same shop and pick the other type.
Cancelled and returned orders carry distinct Shopee order statuses. Some return categories adjust the original order’s revenue, while others record separate negative entries. Break revenue down by order status when reconciling gross versus net sales.
Each shop reports in its regional currency. Aggregating across regions requires currency-aware normalization downstream, or one data source per region with conversions applied in the dashboard.
Merchant-level OAuth stores the shop list at authorization time. Newly added shops are not picked up retroactively — re-authorize the merchant connection to refresh the shop list.

Shopee data reference

Metrics, breakdowns, order-status semantics, and limits for Shopee.

Shopee FAQs

Common questions and expected behaviors for the Shopee data source.

How to connect Shopee Ads

Connect Shopee paid advertising performance (separate connector).

How to connect Lazada

Connect an alternative Southeast Asian marketplace.