Before you connect
The following are required:- A Snap Ads Manager account with admin or operator-level access on the target ad account.
- Authorization to grant the
snapchat-marketing-apiscope on sign-in. - An active Snap Pixel deployed on destination pages, if conversion tracking is expected.
Connect Snapchat
1
Authorize a Snapchat account
On the Data Sources page, search for Snapchat and select it. Sign in to Snapchat in the pop-up window using an account with access to the target ad accounts, then click Continue to grant access.
2
Select the ad accounts
On the data source settings, choose the Ad accounts to connect.
3
Submit
Click Submit to complete the connection. Initial data availability can take up to one business day.
What gets imported
The connector imports the full campaign hierarchy (organization → ad account → campaign → ad squad → ad → creative), standard performance metrics (impressions, swipes, CTR, frequency, reach, spend), video and story engagement (video views, quartile completions, average view time, story opens and completes), and all Snap Pixel conversion events configured on the account, including revenue. Ad-account-level breakdowns include age, location, gender, device target, country, DMA region, OS, and device make. For the complete list of metrics, breakdowns, and refresh cadence, see the Snapchat data reference.Troubleshooting
Subscribe metric is missing when a breakdown is added
Subscribe metric is missing when a breakdown is added
The Snapchat Marketing API does not support the Subscribe conversion metric together with segmentation, so it is silently excluded when any breakdown is applied. Remove the breakdown to view Subscribe data, or select an alternative conversion metric.
Revenue values show as zero
Revenue values show as zero
Snap Pixel events must include a value parameter for revenue to populate. Events firing without an associated value produce conversion counts but no revenue. Verify the Pixel implementation in Snapchat Events Manager.
Reach or frequency numbers look inflated across multi-day ranges
Reach or frequency numbers look inflated across multi-day ranges
Reach-style metrics are computed per daily snapshot. When viewed across a multi-day range, the same user can be counted on each day they were reached, which can overstate the total. This is an inherent tradeoff of cached daily reporting.
Authentication errors
Authentication errors
Access tokens are renewed automatically from the stored refresh token. Persistent authentication errors usually indicate a revoked or expired refresh token. Open Connections > Snapchat and click Reconnect.
Related
Snapchat data reference
Metrics, breakdowns, refresh cadence, and limits for Snapchat.
Snapchat FAQs
Common questions and expected behaviors for the Snapchat data source.
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