Try this first
A hard refresh from the dashboard header resolves a surprising share of issues. It re-runs every widget against the latest source data — bypassing both the browser cache and the server-side query cache.1
Click Refresh data in the dashboard header
A browser page refresh does not do this — it just re-renders the cached data.
2
Check the data source list
Open the Data sources tab in the left sidebar. A warning icon next to a source means the connection is broken — reconnect before troubleshooting anything else.
3
Widen the date range
Attribution windows on most ad platforms shift conversions for days or weeks after the click. Recent dates can legitimately look empty.
Pick the symptom that matches
Data not loading
A widget shows “No data” or a warning icon. The data source is disconnected, the widget points at the wrong source, or a filter is excluding every row.
Delayed or missing data
Data exists on the platform but hasn’t reached the dashboard yet, or the requested date range pre-dates what Adriel has cached.
Numbers don't match the source platform
The dashboard shows a different total than the ad platform’s UI for what looks like the same metric and date range.
Data differs between widgets
Two widgets on the same dashboard show different numbers for the same metric.
Widget is empty or missing rows
The widget query ran, but the result is empty or shows fewer rows than expected.
Revenue: GA4 vs Google Ads
The two revenue figures don’t line up, even for the same store on the same day.
Ad accounts disconnected overnight
Everything was working yesterday. Today most data sources on the platform show a disconnect warning.
Invited but no data
Signed in after an invitation, but the shared workspace or its dashboards don’t appear.
Recover a deleted teamspace
A teamspace, folder, or dashboard is gone. Confirm who deleted it and what can be restored.
Shared link error
A share link opens to an error page, or a viewer can’t change dates on an interactive share.
When the issue is connector-specific
For platform-specific errors (a Meta token that expired, a Google Ads Purchase metric that reads differently in the platform UI, a TikTok metric that returns null), the per-connector FAQs page is the fastest path. Every folder under Data sources A-F, G-N, and O-Z has one.Still stuck?
Contact support
Email
support@adriel.com or use the in-app chat. Include the affected dashboard URL, a screenshot of the issue, the data source name, and the exact time the problem occurred. Faster turnaround comes from a clear repro.