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When an invitation arrives for a shared workspace, signing in shows the personal workspace by default — not the shared one. Switching workspaces resolves most of these cases.

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Quick fix: switch to the shared workspace

Every account starts with a personal workspace that’s separate from every invited workspace.
1

Open the workspace switcher

Click the workspace icon at the bottom of the left sidebar.
2

Pick the shared workspace

Every workspace the account has access to appears in the list. Select the one the invitation referenced.
3

Confirm the data appears

Dashboards, teamspaces, and data sources for the new workspace load on the right.

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How workspaces are organized

Knowing the hierarchy helps when the right workspace is open but specific dashboards still aren’t visible.
  • Workspace — the top-level container. One workspace per organization, separate from every other workspace.
  • Teamspace — a section inside a workspace with its own permissions and currency. Members can be restricted to specific teamspaces.
  • Folder — organizes dashboards inside a teamspace.
  • Dashboard — the actual page of widgets.
→ Background: Workspaces, teamspaces, and folders.

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If the right workspace is open but data is still missing

Teamspaces can be set to allow only specific users or teams. If a teamspace doesn’t appear in the sidebar, the workspace admin needs to add the member to the teamspace’s allowed list.→ See Managing members and access.
Check the invitation email for an Accept link. Until that’s confirmed, the workspace won’t appear in the switcher.
A workspace with newly connected data sources may not show data for several minutes to several hours, depending on the platform.→ See Refresh strategies.
Teamspaces have their own data-source filter. A dashboard that references a source not included in the teamspace’s list will show as empty for members of that teamspace even though the source is connected in the workspace.→ See Teamspace settings.

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Still stuck?

Talk to the workspace admin first — they can grant the right teamspace and dashboard access. If they confirm access is correctly granted and data still doesn’t appear, email support@adriel.com.

Contact support

Email support@adriel.com with the workspace name, the affected account, and what the admin has already confirmed.