Before deactivating
1
Check for sole-admin status
Open Settings → Members. If only one admin is listed, promote another member to admin before deactivating.
2
Note what's preserved
Workspace data (dashboards, data sources, members) stays intact. The account itself becomes inaccessible and the email address can’t be reused for a new signup.
Deactivate the account
1
Open Settings
Click the profile icon and choose Settings.
2
Go to the Account tab
Open the Account tab.
3
Click Deactivate this member
Click the Deactivate this member button.
4
Confirm
Accounts that signed up with a password must enter the current password. Accounts that signed up with Google, Apple, Meta, or SSO confirm without a password.
5
Complete deactivation
Deactivation is immediate. Any active session is signed out, and the next attempt to access the dashboard redirects to the sign-in page.
What happens after deactivation
- The account record is soft-deleted: status changes to
DELETED, the email address is reserved so it can’t be reused, and the OAuth identity (if any) is decoupled. - Workspace data, dashboards, widgets, and connected data sources remain intact — other members continue to see them.
- Subscriptions to marketing communications are revoked.
- Deactivation is immediate. Any active session is signed out, and the next attempt to access the dashboard redirects to the sign-in page.
Reactivating
To recover an account, contact support. Recovery is best-effort and depends on how long ago deactivation occurred.Still stuck?
Contact support
For sole-admin transfers, workspace handoffs, or recovery requests.